Help Center
I am not in the state of New York. Can I still play?
You can play from anywhere in the US!
Do I have to use a real e-mail address?
Yes, we need your email address in order to send you account notices and to keep you informed of certain Casino4Fun promotions. You may stop promotional emails any time by unchecking the "Receive Promotional Offers" box on the "My Account" details page.
Why do you need my personal information?
New York regulations require that we verify you are over 21 and meet all other criteria to play any games on the Casino4Fun site. We take steps to ensure security of all information you submit.
Why do I need a screen name?
Your screen name is used to announce your position on our Leaderboards and your presence on our Big Win bulletin or chat rooms. Your screen name does not need to be your real name – have some fun with it!
Why did I fail the identity check?
Unfortunately, we could not initially verify the information you provided. Let’s try to fix it:
- Double check the information to make sure you’ve entered it correctly.
- Make sure you provided your name exactly as it appears on your driver’s license or main form of government issued identification.
- If you recently moved or changed your name, try using your old address or name.
- Still having trouble? Email us at support@riverscasino4fun.com
I cannot remember my Screen Name, or e-mail I signed up with.
Please e-mail Player Support with your name and address asking to have your e-mail address updated for your account. We will update your e-mail in our systems, and will reply when this is complete. You will then be able to Login with your new e-mail address.
Why is my login information pre filled?
If you are seeing your email and password information prefilled when you login, please check your browser settings. Each browser has its own settings that can be turned on or off in order to keep your login information safe and hidden. For more information on how to disable autofill, please see https://support.iclasspro.com/hc/en-us/articles/218569268-How-to-Disable-and-Clear-AutoFill-Info-in-your-Browser.
I've forgotten my password, what can I do?
If you have forgotten your screen name, keep in mind that you may log in using your registered e-mail address instead. If you cannot remember either one, you will need to reach out to Player Support for assistance.
If you need to reset your password, you will need to handle this manually as Player Support does not have access to sensitive information such as passwords.
- To begin, click on the Log In screen at the top-right of the page.
- Once there, you will need to click Reset Password, which is found in the middle of the log in screen at the right-hand side
- Enter your e-mail address or screen name in the Reset Password field on the screen that opens.
- You will need to look in your inbox for a message from Rivers Casino4Fun with the subject 'Reset Password Request'. Please note that you may need to check your Spam folder.
- Open the e-mail and look for the 'Reset My Password' button. If the e-mail has been sent to your Spam folder, you may need to move it to your Inbox or mark it as not Spam before any buttons become visible.
- You will need to look in your inbox for a message from Rivers Casino4Fun with the subject 'Reset Password Request'. Please note that you may need to check your Spam folder.
- o finalize your request you will be prompted to answer your security question.
- Simply click submit and you will be notified that your request was successful. You may now use your new password to log in and play!
I'm out of credits, now what?
Check out our promotions section for details on free daily Virtual Credits. If that’s not enough, you can purchase additional Virtual Credits at the Cashier tab on the site using your credit card, PayPal or online banking.
Do my Virtual Credits expire?
Virtual Credits purchased or won do not have an expiration date. As long as you have an active account, you will be able to use your virtual credits for play on Casino4Fun.
What is a CVV #?
The CVV number is an added security number located on your card. For MasterCard, Visa, and Discover, this 3 digit number is located on the back of the card. For American Express, this number is a 4 digit number on the front of your card.
How much are my Virtual Credits worth?
In the real world, nothing. During Casino4Fun game play, we equate 1.00 Virtual Credit to $1.00 in order to provide a fun and familiar game experience. However, please keep in mind that Virtual Credits have no real world value, and only allow for play on the Casino4Fun site. Virtual Credits can never be redeemed for real money, products, prizes, or any other items of monetary value on the Casino4Fun site, from Rivers Casino & Resort Schenectady, or from any other party. You also may not purchase, sell, or exchange Virtual Credits outside of the Casino4Fun site.
Can I cash out my credits?
Virtual Credits are for play on the Casino4Fun site only. Virtual Credits can never be redeemed for real money, products, prizes, or any other items of monetary value on the Casino4Fun site, from Rivers Casino & Resort Schenectady, or from any other party. You also may not purchase, sell, or exchange Virtual Credits outside of the Casino4Fun site.
Can I buy anything with my credits?
Virtual Credits are for play on the Casino4Fun site only. Virtual Credits can never be redeemed for real money, products, prizes, or any other items of monetary value on the Casino4Fun site, from Rivers Casino & Resort Schenectady, or from any other party. You also may not purchase, sell, or exchange Virtual Credits outside of the Casino4Fun site.
How do I see all of my purchases?
You can view all your previous purchases under the "My Account" page "Statements" tab when you log in.
Can I transfer my credits to another player?
Virtual Credits won through Casino4Fun promotions or purchased are not transferable to or shareable with other players.
What are my payment options?
Is my transaction information safe?
All of your Credit Card information and Bank information used to purchase Virtual Credits are never stored on our servers. All transactions are Safe and Secure using trusted and experienced third party payment processors. You can buy credits and play our games with the comfort of knowing that all your information is completely safe.
I received an Error Message, what do I do?
I won Virtual Credits on the daily free prize game. How do I collect?
Virtual Credits that are won when playing the daily free prize game are automatically added to your account balance and are available for play immediately.
How do I get more free credits to play?
Get 10.00 Virtual Credits free every day! Just log in and click the “Claim Now” button located in the Promotions tab. You can also spin the wheel daily free game once per day for a chance to win Virtual Credits and other prizes! If you are having so much fun playing on our site and would still like more, you can purchase additional Virtual Credits at the Cashier tab on the site using your credit card or an electronic check.
I can't get some games to work. What should I do?
Some games require that you have third-party cookies enabled on your mobile device (not blocked). Otherwise, you will get an error when you attempt to open the game or it won't load at all. The way to enable third-party cookies differs from browser-to-browser. However, this is typically a browser setting and not a system setting. This article may help you in this regard. It's also possible on the new IOS systems that you need to enable cross-site tracking for the games to function.
There may be other reasons why a game isn't loading, but this should be your first action to try.
How many Virtual Credits do you need to play online games?
Each game has a different minimum bet requirement and a different number of pay lines. For most slot games, you can bet as little as 0.01 Virtual Credits per pay line. Please see each individual game rules for details.
Is MAX bet required to trigger a bonus?
Each game has its own pay table describing the bonus requirements. Typically, non-progressive slot games do not require MAX bet to trigger a bonus round. Please see each individual game rules for details.
How many pay lines does each game have?
We know our customers are all unique, so we ensure our games give a variety of options. Different games have different numbers of pay lines. Please see each individual game rules for details.
I received an Error Message, what do I do?
On what devices can I play?
You can play Casino4Fun on the following devices:
- Desktop computers with the following browsers or newer. Chrome 27+, Safari 7+, Internet Explorer 10+, Edge 12+ and Firefox 29+.
- Mobiles and tablets with Android 4.4+ and iOS 8+
When I rotate my device, I still can't play
Some phones become locked in portrait mode (up and down). In order to play our games, you must unlock this setting on your phone so that you can turn your device to landscape mode (side to side).
These links are a good resource to help you do it for any device:
The game appears very small on my iPhone6
This display issue can be resolved by turning your device to portrait mode (up and down) and then back to landscape mode (left to right).
How do I access the Chat Room?
Click the arrow on the right side of the screen to expand the chat. Then type your text next to the chat bubble located on the top right of the game screen while you are playing. When you press enter or the chat bubble icon, the text will appear in the chat below..
If you are unable to open the chat room for any reason, please contact our Player Support team by emailing us at support@riverscasino4fun.com for further assistance.
I received an error message from chat, what do I do?
Sometimes a signal can be lost, or a communication between your computer and our servers can take too long. This will pop up an error message and prevent you from chatting. If this happens to you, try to log out and back in again. If this continues to happen, please email us at support@riverscasino4fun.com for further assistance.
Why do I need to enable cookies?
I received an Error Message, what do I do?
I am not allowed to perform an action, what do I do?
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